MANAGED IT SERVICES

Creative businesses rely on fast-paced collaboration, dependable connectivity, and systems that do not get in the way.

We support teams working across Mac and Windows environments, shared workspaces, studios, offices, and remote locations, designing support around how your business actually operates.

From everyday troubleshooting to long-term planning, we provide practical support that keeps your team productive and your infrastructure under control.

Trusted by
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Proactive, Not Just Reactive

A Dependable IT Partner

Flexible Support, Scaled to Suit

Let’s Build a Better IT Environment

Good managed IT is not just about fixing problems when they appear. We take a proactive approach, maintaining systems, improving visibility, reducing risk, and addressing weak points before they turn into disruption.

That means keeping devices updated, monitoring key systems, improving reliability, tightening security, and helping you make better decisions as your business grows.

We work with agencies, studios, architects, production teams, and other creative businesses that need responsive support and clear communication. You will always know what is being done, why it matters, and how it supports your wider business.

No unnecessary layers. No vague handovers. No inflated account management. Just direct access to experienced engineers and dependable support that fits around your team.

Some clients need a fully managed service. Others need a reliable technical partner for projects, escalations, or specialist support. We can adapt to the shape of your business, whether that means day-to-day management, occasional on-site work, or ongoing guidance across cloud, security, networks, and infrastructure.

If you are looking for managed IT support that is practical, reliable, and designed around the needs of creative businesses, we would love to hear from you.

What’s included?

  • Mac and Windows business support
  • User onboarding and offboarding
  • Device setup, upgrades, and lifecycle management
  • Microsoft 365 and Google Workspace administration
  • Proactive monitoring and maintenance
  • Cyber security best practice and day-to-day protection
  • Backup oversight and recovery support
  • Business Wi-Fi and network support
  • On-site and remote IT support
  • Strategic advice and ongoing IT planning

  • "We’ve worked with THAT MAC CHAP for over a decade at Webber Represents, and they’ve been a consistent, trusted part of how we run day to day. They just get on with it, solve problems properly, and keep things running without drama. Whether it’s email, security, or the odd curveball, everything is handled quickly and with a clear plan. Makes a big difference having someone reliable in our corner."

    Dominic — Director, Webber Represents

  • "They handled our Microsoft 365 migration at Brickfields Consulting, bringing everything into a single, well-structured environment. The process was clearly planned and executed with minimal disruption, including mailbox and data migration, domain consolidation, and setup of the new system. Everything was delivered smoothly and continues to run reliably as part of our day-to-day operations."

    David — CEO, Brickfields

  • "One of the most competent and reliable tech support/Apple consultants I have ever worked with. Unusually friendly and approachable for an 'IT guy' - regularly goes above and beyond to help with my tech problems. Which are many. "

    Joe - Creative Director, Nike

  • "THAT MAC CHAP set up our new Soho office at Hijinks, delivering fast, reliable WiFi and a well-structured network from day one. They also supported us through our IASME Cyber Essentials audit, helping us get everything in place and over the line successfully. Ongoing IT support and management has been responsive and dependable, with a clear and practical approach throughout. Highly recommend."

    Alicia — Founder, Hijinks Collective

  • "I wholeheartedly recommend that mac chap. They've been invaluable to our company, both in getting us through difficult situations, and in helping us foresee and avert them. The engineers take real pride in what they do, meaning that they never leave things to chance - always double-checking, future-proofing, being sure that the job is done and done well. Just as importantly, Joshua is a great person to work with. He very much feels like part of the team here at 101, never feeling like a 'third party contractor'. They'll be a great addition to your team too."

    Duncan — Marketing Director, 101

  • "THAT MAC CHAP delivered the CCTV installation at Solace Club with a clear understanding of what’s required in a large licensed venue. The system was designed to support liquor licensing requirements, with strong coverage across key areas, reliable remote live access, and intuitive instant export when footage needs to be retrieved quickly. The whole project was handled professionally from start to finish, with straightforward communication and confidence that the venue was properly protected."

    James — Owner, Solace Club

  • Genius with IT and solve every technical problem with ease and efficiency. I was fortunate to have them around for 2-3 years when at 1984 London.

    Chris — Founder

  • "Fantastic help when I worked with them at 101. Nothing was ever too much trouble and problems were fixed quickly and painlessly. The general positive and calm attitude was a pleasure to be around."

    Amy — Head of Client Services

  • "I worked with THAT MAC CHAP for almost 3 years, brilliant problem-solvers and have a tireless work ethic! There has not been a single occasion where they've not been able to solve an IT issue i've had. Not only that, Josh is a good laugh and great to have around the office! Based on my experience I would whole heartedly recommend them!"

    Matt — Senior Designer, Wieden + Kennedy

  • "Josh oversaw all of my IT operations at a time of change and growth both in terms of business and technology set up. He always managed our expectations and delivered on brief. As importantly his proactiveness and people skills meant he created relationships and rapport across all levels of the business. This ensured buy in from all parties when changes were required."

    Dave — Commercial Director, AD2ONE

  • "They've worked for 101 for a number of years as the main IT support contact. I have nothing but positive words for their services - extremely technically strong, efficient, and incredibly approachable. Also has the ability to consistently put IT language into plain english. Although a contractor, they are viewed very much as part of the team at 101 and have been a great asset to the agency."

    Vicky — Finance Director, 101

  • "Always smart, diligent, hard working extra member of our team, with a great way of approaching challenges from different angles and getting the job done."

    Victoria — Group Director, LEGO

  • "Josh has been a brilliant consultant at 101 for many years. He’s really knowledgeable in the Apple dark arts, and you can always rely on him to identify the problem and find a good solution quickly, where other technicians might struggle. But he’s also as personable as he is smart. He’s one of those rare tech guys that is able to communicate in a way that us normal folk can understand and he fits in really well in a creative environment. All-round great guy and we love having him around the office."

    Alex — Producer, 101

  • "A rare breed, a tech guy who can get alongside people from all backgrounds, quickly diagnose the issue and make a judgement on whether its helpful to educate the individual so they can fix it next time or just get on and get it solved. Been a consultant with our ad agency since we started and helped us through our start up of 6 people and a plug, to a 50 strong business. Feels very much part of the family. Would recommend them to anyone."

    Steve — CFO, 101

  • "Having known them since 2011 whilst they serviced Soho ad-land as an Apple engineer, I can highly recommend them as one of the most personable IT consultants I know. Always on hand to translate jargon into something we’ll all understand. Helped me with various situations in the past, always working towards the best solution for the end user, and the business."

    Dean — Client Services Director, Zone

  • "Though not technically a staff member, Josh quickly became part of the team and was a great influence on our culture. He works incredibly quickly, knows everything there is to know about macs and is a genuinely great guy to have around the office. Thanks for helping us Josh."

    Charlotte — Marketing, AirBnb

  • "They became part of the family at 101 - an invaluable member of the team who were appreciated as much for their manner and cultural fit as for their expertise. As one of my partners once said, 'Unlike any other IT professional I've ever encountered in the best way possible.' I can't recommend them highly enough."

    Ross — Partner, 101

  • "Nothing was too much trouble and things just got fixed. If you had a problem he was right on it. More importantly he was a real member of the team both professionally and socially, regardless of the fact that he was off site. Can't recommend highly enough."

    Tim — Creative, 101

  • "Proactive, always has the solution or a temporary fix if it is needed and answers questions that I imagine are far beyond their job description. Also awesome to have around the office and to have a pint with on a Friday after work."

    Sandie — Chief Marketing Officer

  • "Our principal IT specialist over the last 5-6 years. Brilliant at fixing problems, and giving us ideas for how we could update our system and work more efficiently and effectively. More than that, even though Josh isn't our employee, he's become part of our company and our culture and is definitely one of us. He's calm in a crisis, practical and creative in equal measure and is great to have around. I couldn't recommend them more highly."

    Clare — Head of Strategy, 101