Frequently Asked Questions

  • We provide managed IT services and consultancy for creative businesses across both Mac and Windows environments. This includes day-to-day support, high-performance Wi-Fi and network design, cloud migrations across Microsoft 365 and Google Workspace, cybersecurity and audit readiness, backup and disaster recovery, and ongoing optimisation. We can act as your outsourced IT partner or support existing internal teams.

  • Getting started is straightforward. We begin with a quick conversation to understand your setup, challenges, and goals. From there, we can carry out an initial review of your systems and provide clear recommendations with next steps. Whether you need immediate support or a longer-term plan, we’ll guide you through a simple, structured onboarding process. Hit TALK TO US above.

  • We’re not a generic IT provider. We specialise in creative businesses, combining Mac-first expertise with strong Windows, cloud, and network capability, particularly high-performance Wi-Fi environments that studios rely on day to day.

    Our approach is straightforward: honest advice, clear communication, and dependable support without unnecessary complexity. We focus on building systems that work properly, scale with your business, and remain easy for your team to use.

    Cybersecurity and resilience are built in from the start. We regularly support clients through audit requirements and align environments with recognised frameworks, helping secure work with major organisations and meet insurer expectations.

    With roots in Soho’s creative industry and decades of combined experience across production, design, and advertising, we understand how these businesses operate. We act as a true IT partner, whether alongside an internal team or as a fully managed service, delivering reliable, transparent support without hidden costs or surprises.

  • Our pricing is flexible and designed to suit how your business operates. We offer both ad-hoc support, billed hourly, and fully managed service plans with a fixed monthly cost.

    Managed services are typically priced per user or per device, with optional add-ons such as backup, cybersecurity, and network management. This gives you predictable costs while ensuring everything is proactively maintained and supported.

    For project work, such as cloud migrations, office setups, or network deployments, we provide clearly scoped, fixed-price or time-estimated proposals with no hidden charges.

  • Working with us is straightforward and dependable. You get clear communication, fast response times, and direct access to experienced engineers who understand creative workflows.

    We take a proactive approach, keeping systems maintained, secure, and running smoothly, while keeping disruption to a minimum. No ticket ping-pong or unnecessary escalation layers.

    You’ll always know what’s being done and why. No vague updates, no hidden costs, just practical advice and reliable support that fits around how your team actually works.

    Just check out our testimonials.