CASE STUDIES
50+ EMPLOYEE CREATIVE AGENCY
London's most hotly anticipated startup opened for business when Damon Collins and Richard Exon, former executive creative director and CEO of RKCR/Y&R, launched Joint London.
Joint needed a robust and super-fast server solution to cope with everything an advertising agency could throw at it. With their in-house production studio, 10 Gbps links between their studio Macs and the file server were necessary.
We implemented a robust WiFi solution throughout the office space, allowing for every device outside the studio (40+) to use wireless as their sole means of connectivity. This was a result of our client’s desire to have truly mobile working in the office - not having anyone’s laptop tethered to a specific desk space. For 3 years Joint’s entire fleet of MacBook Pros have been ethernet cable free, thanks to our lightning-fast high-throughput wireless solution - we’re talking live editing of Pitch Decks and Keynote Presentations over WiFi, sat soft, brew in hand.
Joshua at That Mac Chap has been an invaluable asset to our business whilst we grew and has proven his ability to manage, plan and support our various network and computer systems. I would recommend his services to anyone.
- Neil, Head of Studio at Joint
The server implementation was our largest to date with a 40+ TB capacity after RAID, NVMe SSD caching for video editing and 10 Gbps connectivity. Not to mention a virtualised Windows Server for finance-specific applications and a complete Disaster Recovery & Business Continuity system in the form of an off-site live replication server, with a third historical backup location all satisfying ISO standards when audited by Deloitte.
Outside of the office is covered too, with a live online filing system built so any employee could be on a bus in Nairobi with an iota of data, and have live access to the file server directly from their handheld gadget, or download and edit a Keynote on an iPad whilst 33,000 feet in the air. Users can browse, view, send, download and share files straight from the file server, as if they were in the building, or hijacking a Mac in the Apple Store Tokyo. All of this on top of regular VPN style access. We find their remote needs are more than satisfied.
Corrupted a file? Cocked up a document? Joint can revert to just 2hrs ago with the snapshot technology we’ve built into this system, within minutes. Rather than having to raise a ticket, and then wait for last night’s backup to be retrieved and restored.
These guys were my go to guys with any issues at Joint, they are some of the best IT experts I have worked with, always got the issue sorted quickly and without fuss.
- Trevor, Producer at Joint
We’ve had a great time working alongside Joint, and continue to keep them up and running with a 99% systems uptime to date.
Take a look at some of their work here: http://jointlondon.com/work/videos
20+ EMPLOYEE MULTI-SITE PHOTOGRAPHIC & PRODUCTION AGENCY
Webber Represents is a bespoke creative agency with offices in London, New York and LA. They represent a select group of exceptional photographers, stylists, set designers and art directors, and are dedicated to maintaining a balance between art and commercial projects.
With clients like Louis Vuitton, Gucci, Wall Street Journal, Vanity Fair, Dazed, Vogue, Mulberry, Hermès, Harley Davidson and Chloé to name but a few - Webber Represents rely on their server, email environment and a custom CRM heavily.
A word of mouth recommendation introduced us to Webber back in 2016.
Since assisting Webber with their IT Infrastructure we have developed a solid relationship, ensuring their data is protected, secure and most importantly available live across their London, New York and LA sites - as well as on shoots wherever they may be.
We created a replicated file server solution for their London & New York sites to be able to share files live, across the Atlantic Ocean. This solution has proven to add value to their business making sure both international offices can securely share, store and access files wherever they happen to be working. We have a secure third site set up for this client to house historic off-site backups which satisfies their own, and their client’s DR/BC needs.
Joshua is one of the friendliest and knowledgeable IT Gurus I’ve worked with.
- Jan, Finance Director
We keep all aspects of Webber’s IT in check and in good shape, remotely and whilst on-site.
Have a browse of some of their amazing photography and creative projects here: https://www.webberrepresents.com
30+ EMPLOYEE INTERIOR & EXHIBITION DESIGNERS
Casson Mann, the award-winning London design company founded by Dinah Casson and Roger Mann, has made an international name for itself creating exhibition designs including the Hollywood Costume exhibition for the Victoria and Albert Museum in London.
Since 2017 we managed Casson Mann’s infrastructure and were on call 24/7 as a retained service. We visited their offices regularly and provided remote support and assistance for the 30 staff.
Casson Mann were left slightly neglected by their previous supplier and were suffering with various system issues as a result. During our onboarding we quickly realised their Mac mini server with USB-based storage devices was not an efficient system for a company of their size, processing vast amounts of architectural and imagery data on a daily basis.
We got them up to speed quickly, with an efficiently managed server upgrade project - causing little downtime. Implementing an off-site backup solution, a 30TB file server with SSD caching for their CAD software and a full migration of their failing on-site Macintosh Kerio Email Server to a Cloud system was just our first month. Installation of a new fibre line with a 4G Load Balancing & Failover was the second. With a complete tidy and overhaul of their network rack, with new patch cables and switch reconfiguration in the third.
Casson Mann instantly became more productive with no more server crashes or speed issues, no more email server restarts in the middle of the day and an internet line which could support a remote Paris office working live over a VPN.
I would recommend That Mac Chap as capable and experienced Computer and Network Engineers. Our company has really relied on their ability and services.
- Harriet, Studio Manager
You can see a showcase of some of their work here: https://cassonmann.com/#!showcase
