Kettle on.
How-tos, security advice and what is coming next. Written by the people who fix it.
Three predictions: dearer storage, rationed AI and the graduates caught in between
Technology is supposed to get cheaper every year. We think that is ending for storage and for AI, and that small firms and new graduates will feel it first.
Microsoft 365 went down. Who holds a copy of your data?
This week’s Microsoft 365 outage lost nobody’s email, but it stopped a lot of businesses reaching it. What owning your data really means for a studio.
New phone? Move your authenticator app before you wipe the old one
Authenticator codes do not always follow you to a new phone. Move them before the old one is wiped, or risk being locked out of email, banking and payroll.
Google Drive missing from Finder on your Mac? Fix it in two minutes
Drive updates itself, then quietly vanishes from the Finder sidebar. Here is the one switch that brings it back.
The Christmas shutdown IT checklist for studios
Ten minutes of IT jobs before the studio closes for Christmas: an out-of-office that gives nothing away, alerts that still have an owner, and what to switch off.
Free AI note-takers on client calls: check this first
A free AI note-taker is a third party sitting in on a confidential meeting. Here is the safe way to get the same result.
The six people in every studio (by their IT habits)
Every studio has a Tab Collector, a Remind Me Tomorrow and a Post-it Password. A friendly field guide, with one small fix for each.
The AI voice scam: when the call sounds exactly like your director
A voice can be copied from a few seconds of audio. One habit stops the scam: hang up and call back on a number you already hold.
final_FINAL_v7_USE-THIS-ONE.psd: a studio's guide to naming files
Every studio has a file called final_FINAL_v7. One simple naming rule that ends the guessing, and what to let the shared drive remember for you.
Using AI at work without leaking client work: five rules for studios
AI tools save real time. The risk is handing a client’s confidential work to a company you have no contract with. Five rules for teams.
Clichéd tech imagery: a tribute
The hooded hacker. The glowing padlock. The wall of green code. A fond farewell to the pictures every IT company uses, and why we do not.
The sign-in prompt you did not ask for
An approval prompt you did not cause means someone already has your password. What to do, and what never to do.
"We have changed our bank details": five payment scams and the 30-second check
Payment fraud rarely looks like fraud. The five versions we see most, and the one phone call that stops all of them.
What your IT person actually means: a jargon buster
MFA, MDM, SSO, the cloud. Fourteen bits of IT jargon translated into plain English, with what each one means for a studio.
Should you install the new macOS on day one?
A big new macOS arrives every year and the button is very tempting. Why studios should wait a few weeks, what to check first, and what you should never put off.
How to spot a phishing email: four small tells
Most attacks on small businesses start with an ordinary-looking email. The four small tells, and what to do if you clicked.
The drawer of mystery hard drives
Every studio has a drawer of unlabelled hard drives nobody dares throw away. How to find out what is on them, what to keep, and how to stop the drawer filling up again.
The password spreadsheet: a master key left in a drawer
Most small businesses have a file called Logins.xlsx. It is the easiest security win going, and it takes an afternoon to fix.
Have you tried turning it off and on again? Why it actually works
It is the oldest line in IT and it is not a brush-off. What a restart actually does, when it will not help, and how often to do it.
The printer hates you: a field guide
Printers are the worst-behaved thing in any office. Why that is, the three fixes that solve most of it, and when to give up and buy a new one.